How to

How to set up, use and edit CareCalls

How to get the most out of CareCalls
Use a pill box If the call receiver is taking different medication at different times or is struggling to keep track of which medication they have taken, a...
Sat, 26 Jan, 2019 at 10:06 PM
Sharing CareCalls
If you wish to explain CareCalls to someone else, we provide a variety of resources, these are all available via a 'Summary email' which we can se...
Sat, 26 Jan, 2019 at 9:59 PM
How long will it take until a CareCall can start coming through?
Calls can start being delivered within 10 minutes of the call being successfully set up. So if you finish setting up a CareCall at 14:50 then, if the call r...
Sat, 26 Jan, 2019 at 10:07 PM
Setting up and using alerts
Alerts are an optional part of CareCalls. It is possible to just receive the phone calls without alerts going out if they are missed. How alerts help ...
Sat, 26 Jan, 2019 at 10:26 PM
How to set up a personalised message?
What are personalised messages? When answering a CareCall, a call receiver can hear a personalised message. This is a message recorded especially for them ...
Sat, 26 Jan, 2019 at 10:26 PM
Paying for CareCalls
This article answers all questions regarding the what, how and when of paying for CareCalls, it includes: Cost of CareCalls Trial period Payment respons...
Sat, 26 Jan, 2019 at 10:28 PM
How to set up a CareCall
You will need between 5 and 10 minutes to set up a call. Calls can be set up online by filling out a simple online form here or by calling us (click here to...
Sat, 26 Jan, 2019 at 10:27 PM
Setting up a CareCall as a private company or public sector employee
If you are a professional e.g a private carer, social worker, OT, hospital discharge staff member, who is setting up CareCalls for a client / service user a...
Sat, 26 Jan, 2019 at 10:29 PM
Editing, pausing or cancelling a CareCall
How do I edit, pause or cancel a call? We are currently developing a customer dashboard that will enable you to perform all of the below actions. In the...
Sat, 26 Jan, 2019 at 10:29 PM
Receiving CareCalls on a number with a call blocker
Nuicance call blockers (sometime called 'call guardians') ask anyone calling the call receivers' phone to state their name then press a key. ...
Fri, 13 Mar, 2020 at 3:59 PM