Alerts are an optional part of CareCalls. It is possible to just receive the phone calls without alerts going out if they are missed.


How alerts help

  • Give a further indication that medication or pills have not been taken.
  • Give a further indication that a task has not been completed.
  • Be informed in case of a potential emergency.


How alerts work

  1. CareCalls calls the call receiver, the call is not answered.
  2. The CareCalls system will wait for 10 minutes (by default, this can be increased/decreased on request).
  3. CareCalls calls the call receiver, the call is not answered.
  4. Any or all of the following can then happen:
    1. An sms is sent to a given number, the sms will list the time of the missed call as well as the call receivers name and number.
    2. An email is sent to a given email address, the email will list the time of the missed call as well as the call receivers name and number.
    3. A phone call is made to a given number, the alert message heard will list the time of the missed call as well as the call receivers number.


Number of alerts allowed

Up to 3 alert contacts can be added.


How to set up alerts

If you have not set up a CareCall yet, you will be able to set up alerts during the setup process. You can find out more about the whole set up process here, or go ahead and create a CareCall now.

If you have already set up a CareCall and wish to add, edit or remove alerts you can find out more about doing this here.


 

Receive an example call - or - Create a CareCall now


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